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Laptop and Desktop Support

Information Systems provides support for all School desktop and laptop computers. We also provide laptop support for enrolled students.

Contact the Help Desk 

Laptop Support for Brooklyn Campus

  • Install software and troubleshoot issues related to installed applications
  • Troubleshoot hardware issues such as data recovery and transfer, external devices, and part replacement
  • Troubleshoot network issues related to access (wired and wireless), connectivity, dial-up, etc.
  • Recommend hardware and software (2017 Laptop Requirement Guide)
  • Answer how-to questions and provide assistance in utilizing services we offer

Desktop Services for Brooklyn Campus

  • Setup and configuration new machines
  • Resolve network connectivity issues
  • Setup and troubleshoot issues with peripherals, e.g., printer, scanner, monitor, keyboard, mouse
  • Setup and troubleshoot issues related with e-mail clients, e.g., Outlook, Eudora
  • Troubleshoot issues related to installed applications
  • Remove viruses
  • Replace parts purchased with IS’s recommendation
  • Install the School of Engineering or department-purchased software